ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health^®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable.

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually.

Our award-winning culture: In 2021, Artera was named #10 on the Forbes list of America’s Best Startup Employers, as well as being named one of Deloitte’s Fast 500 (#133). Artera was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In in 2022, and has been ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years.

SUMMARY

Artera is looking for an innovative Senior Product Manager to join our fast-paced Product team and help evolve the amazing offerings we bring to our customers and the patients we serve. You will work directly alongside a team of other product managers, designers, and engineers. You will develop the strategy for our data and analytics offerings and evangelize the why. You will then work to deliver solutions that create value for patients, customers, and the business. You’ll be responsible for all stages of the product life cycle and work closely with Engineering, Marketing, and Sales to ensure that data and analytics offerings are delivered and continually improved.

Most importantly, you are passionate about improving patients’ lives and their experience with their healthcare providers. You are excited about building products that disrupt the multi-trillion dollar healthcare industry, accelerating our growth, and creating a modern healthcare communication platform.

RESPONSIBILITIES

• Support the product life cycle from strategic planning to tactical activities
• Work directly with customers to develop a deep understanding of their needs and uses of reporting, dashboards, and analytics across our product platform, and create innovative solutions that improve the user experience for patients and staff
• Build a deep knowledge of our market, customers, and competitors
• Define requirements for current and future analytics products, utilizing market research and competitive analysis data, supported by input from customers, prospective customers, and industry experts
• Assist in developing and implementing the go-to-market plan for existing and new analytics products, working with all stakeholders to execute and measure results
• Create, manage, and prioritize a product roadmap in collaboration with internal teams and present regular updates on the validation and execution of each component of the roadmap
• Facilitate the development and implementation of product/pricing strategies and tactical plans for assigned products ensuring that customer and partner needs are being met
• Manage team providing reporting on product feature performance, customer adoption, and success metrics for stakeholders and leaders across the company
• Innovate on how the company measures value delivered for customers using its product platform and conversation template library

REQUIREMENTS

• Bachelor's degree
  • Additional experience in lieu of a degree is also accepted
• 4+ years of Product Management experience, or similar role with reporting and analytics focus
  • Enterprise or Consumer SaaS software, Healthcare technology or equivalent
• Experience managing a team delivering reporting for cross-functional stakeholders
• Experience creating market research, go-to-market strategy recommendations, and competitive analysis
• Strong executor and driver across multiple fronts; self-starter, speed-oriented, comfortable making decisions and running with them
• Experience defining, prioritizing and shipping customer value in an Agile environment
• Creative, energetic, and conscientious with strong problem-solving skills
• Excellent written and verbal communication skills
• Highly collaborative.
  • Builds trust at all levels, influences without formal authority, and pushes back when appropriate.
  • Earns respect and respects the contributions of others.
• Balance strategic thinking with outstanding execution.
  • Understand business objectives and convert them into clear product plans and outcomes
• Must be able to travel up to 20%

BONUS

• Experience in Healthcare
• Experience at a scaling startup

LOCATION

Artera is Santa Barbara, CA based and remote friendly. If you are located outside of the Santa Barbara area and located within the United States and are interested in working remotely, APPLY TODAY. #LI-Remote #BI-Remote

WORKING AT ARTERA

• Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, flexible spending accounts, company equity, voluntary benefits, 401(k) and more!
• Career development - Mentorship program, manager development cohorts, employee development funds.
• Generous time off - Company holidays, wellness days, and flexible time off.
• Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.

SALARY RANGE

Actual base salary will depend on experience, skills, education, geographic location, and/or internal equity.

$133,000 - $193,000

Interested in learning more? Please visit our LinkedIn page or our Life at Artera Instagram (@artera_io) to hear from our employees about working at Artera.

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.