Who we are

Our mission is to transform how healthcare organisations work together with their workforce. Our Connected Scheduling™ platform connects healthcare organisations and their staff giving them more autonomy and control on how and when they work. Over 50% of UK GP practices use Lantum, and over 30% of UK hospitals rely on Lantum workforce products. We have developed a completely new approach to scheduling staff using AI to balance the vast amounts of complexities in workforce scheduling and we have seen game-changing results. We have not only saved millions for the NHS, but we have countless stories of how we have improved the lives of clinicians who, for the first time, are able to plan their work lives around their personal lives.

What sets us apart is not only our leading edge technology and approach to innovation, it’s our culture and our strength of mission. Our incredible team is the driving force behind our success and this propels our competitive edge. We are diverse (10+ nationalities and 53% female workforce), we are authentic and true to ourselves, we are creative and focused and we work hard together to change our industry. Our team is supported to deliver their best work with clear career progression and a strong feedback culture.

We have a bright and modern office which you can work from throughout the week and 3 core office days per week (Monday, Tuesday & Wednesday) where the whole team comes together.

About the role

The purpose of this role is to make rota delivery safe, predictable, and scalable by design. Lantum’s Secondary Care platform combines complex clinical rules, AI-assisted solving, and human judgement. Today, successful delivery still relies too heavily on individual expertise, manual checks, and late discovery of issues. This role exists to change that.

The Technical Rota Operations & Quality Manager is accountable for designing and owning the operational system that governs how rotas are built, validated, and released. This includes the processes, controls, checks, metrics, and escalation paths that ensure every rota is accurate, compliant, and ready for use before it reaches clinicians or payroll.

This is not a role focused on fixing individual rotas. It is a role focused on building the machinery that prevents errors, reduces rework, and removes reliance on heroics. The outcome is a delivery model where quality is enforced upstream, issues are detected early, and complexity is handled systematically rather than reactively.

By codifying rules, embedding checks, and turning delivery pain into structured product and data requirements, this role is a critical enabler of Lantum’s shift from high-touch service delivery to a scalable, self-service platform.

In short, this role is the operational control plane for Secondary Care rota delivery - ensuring that as Lantum scales, delivery becomes faster, safer, and more reliable, not riskier.

What “Good” looks like for this Role

• Reduction in average rota iterations per Trust
• Reduction in post solve compliance issues
• Reduction in manual data transcription steps
• Increase in first time acceptance rate
• Percentage of checks enforced by system vs human
• Reduction in escalations/issues

Responsibilities

Quality & Accuracy

• Own the end-to-end quality of rota outputs, with accountability for accuracy and readiness
• Design and embed validation steps, checks & balances and quality controls to prevent errors and re-work
• Ensure client rules, clinical constraints and contractual requirements are consistently interpreted and correctly applied.
• Identify and implement improvements that reduce risk, eliminate re-work and increase operational reliability
  

Operational Delivery

• Identify recurring delivery failure patterns and eliminate them through process redesign or automation
• Reduce reliance on manual intervention and ad hoc fixes over time
• Maintain clean inputs and ensure outputs meet safety and compliance standards
• Manage error detection, escalation, and resolution
• Conduct structured root-cause analysis when issues arise
  

Product Responsibilities

• Own the operational requirements backlog for Product and Data Science, grounded in delivery reality
• Translate delivery errors, rework, and edge cases into clear product and data requirements
• Partner with Product to prioritise automation of the highest-risk and highest-frequency failure points
• Define which controls must move from human judgement to system-enforced logic over time
• Execute and refine the human-in-the-loop operating model
  

Delivery Metrics & Transparency

• Define and own core delivery health metrics across Secondary Care
• Track error rates by type, source, and stage
• Measure rework cycles, iteration counts, and time lost per rota
• Publish a live view of delivery health for Exco/SC/EPD
• Use metrics to prioritise automation and process change
  

Process, Tooling & Continuous Improvement

• Own and evolve operational tooling, documentation, Standard Operating Procedures, that underpin high-quality delivery
• Actively evolve processes to improve effectiveness, accuracy and scale keeping the SOP current, relevant and actionable and embedded across the organisation
• Training the Lantum team and Lantum’s end users / customers on the SOP as it evolves to ensure consistent adherence to best practice
• Design the end-to-end rota delivery lifecycle from data intake to sign off
• Define mandatory validation gates and acceptance criteria at each stage
• Establish clear “definition of ready” and “definition of done” for rotas
• Remove reliance on undocumented judgement calls through codified rules
• Own escalation logic when delivery deviates from expected outcomes
  

Cross-Functional Collaboration

• Act as the operational liaison for complex or high-risk cases
• Work closely with product and data science to help the AI get smarter over time
• Work with client-facing teams to ensure clarity, expectations, and successful delivery

About You - We’ll be looking for

Essential

• Strong technical delivery background in regulated or high-risk environments
• Demonstrated ability to build processes, controls, and documentation from scratch
• Experience interpreting complex rules or requirements (healthcare ideal but not required)
• Adept in problem-solving, system thinking, and structured analysis
• Comfortable with ambiguity and able to bring order to complex situations
• Exposure to Lean Six Sigma, TQM, or continuous improvement frameworks
• Strong communication and influencing skills
  

Desirable

• Experience implementing healthcare technology systems, e.g. EPR/clinical systems
• Experience working with AI-enabled or data-driven tools
• Background in transformation programs or implementing complex change in regulated environments
  

Who Will Thrive

• A practical thinker who loves detail while being capable of whole system thinking.
• A hands on “do-er” who enjoys working deep in the detail and getting things done
• You have a technical mindset and are comfortable adopting new tools to streamline processes
• You enjoy finding problems and fixing them both short term and longer term
• You thrive under pressured environments, a calm operator who can jump to make quick fixes while also designing solutions for the longer term
• You love documentation and are comfortable communicating policies and processes to a variety of stakeholders

Interview Process

1. Talent Screen: A short introductory call to get to know each other and answer initial questions.
2. Hiring Manager Interview: A deeper discussion with your potential future manager to explore your experience and approach.
3. Challenge interview: A practical scenario designed to bring your technical, problem-solving, and leadership skills to life, involving multiple stakeholders.
4. Values interview: Meet more of the team to explore alignment with Lantum’s values and ways of working.

Perks & Benefits

🖥️ Home office set up - £200 stipend towards home office equipment to support remote working.

💆‍♀️ Health Cash Plan:

• Cash refunds for physio, dental, and other health related costs.
• An Employee Pricing Program that grants you access to special, non-public discounts to gyms and top retail brands.
• Plus access to a 24/7 counselling and support helpline.

🧓 Pension - Lantum matches 4% of your salary into your pension pot.

🌴 Holiday - 25 days holiday + 1 additional day of birthday leave.

🧠 Wellbeing Support - Access to Spill, a mental health support app and 1 day wellbeing leave.

🌱 £500 Learning and development budget each year to drive your own development.

🚲 Cycle to Work Scheme.

🎗 Charity Day - the opportunity to make a positive impact in our community.

Our Work Environment

🏠 Hybrid Working: Spend three core days a week in our collaborative WeWork office

🌈 Vibrant Workspace: A dynamic, fun WeWork office space with amenities to support your productivity and well-being

Our values

We want every employee to live the core values of the business:

• More than me: Our goals are too big to achieve on our own, it takes diverse skills and various people to achieve greatness.
• Care a lot: Doing the right thing isn’t optional. We care a lot about our users, the NHS and each other. We hold each other to the highest standards and earn our reputation every day.
• See it thru: We’re constantly looking for excellence. We take pride in planning and execution of all types of work, and we’re not deterred by bumps in the road or adversity. When we see obstacles, we relish the challenge and keep going.
• Think around corners: We always stay ahead of the curve. All of us share a responsibility to challenge the status quo, think outside the box, turn problems on their head and turn weaknesses into strengths.
• Bounce back & learn: Being brave, taking risks and trying new things. It’s better to take risks and learn from them and being open to changing from what you learned is what makes us successful.

Please note

We can only accept applications from those eligible to live and work in the UK. We are unable to sponsor visas for this position.

Diversity promise

We believe that a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are. Everyone is welcome — as an inclusive workplace, our employees are comfortable bringing their authentic whole selves to work. Be you.​ All you need is a passion and a desire to be part of our mission.​