Head of Customer Success
HealthLeap
This job is no longer accepting applications
See open jobs at HealthLeap.See open jobs similar to "Head of Customer Success" Cedars-Sinai Accelerator.HealthLeap helps prevent and treat impactful but overlooked conditions with advanced, high-precision AI. Starting with malnutrition, one of healthcare’s most underdiagnosed conditions, our AI platform screens every hospital patient daily. We've validated our ability to deliver better patient outcomes, shorter hospital stays, and millions of dollars in revenue for health systems. We’ve partnered with top hospitals like Cedars-Sinai, and are backed by top-tier VCs like Sequoia and First Round. As a seed startup, we’re working with some of the largest and most state-of-the-art health systems in the country. We’re also co-publishing a research paper (currently undergoing peer review) with clinical leaders from Johns Hopkins, Stanford Health, and Cedars-Sinai in a high-impact journal.
We believe we can deliver the largest, measurable customer benefits hospitals have seen from technology deployments, and seek to be their most loved partner.
The Opportunity:
As our Head of Customer Success (reporting directly to the CEO), you’ll lead our strategy to ensure we exceed the expectations our customers had when partnering with us. You’ll be the founding customer success lead, building processes, playbooks, dashboards, and teams out from scratch with us. We have strong evidence that our software is best-in-class, but know great software alone doesn’t drive the outcomes they want. You’ll lead the way in making sure we implement seamless and delightful workflows and reduce care team burdens to drive measurable revenue and meaningful clinical outcomes (reduced LOS and readmissions). You’ll bridge the gap between our product vision and on-the-ground clinical and operational outcomes, driving real impact for thousands of patients and hundreds of hospitals.
Responsibilities:
Implementation Strategy & Execution
Build a scalable implementation framework to scale us from 5 to 1000+ hospitals
Drive user onboarding, manage technical integrations, and optimize clinical workflows for maximum adoption
Stakeholder & Relationship Management
Collaborate closely with hospital IT, clinical managers, and cross-functional teams, ensuring seamless integration of HealthLeap’s AI solutions
Build and maintain strong relationships with C-suite executives, clinical champions, hospital IT, and operational leads
Team Building & Leadership
Hire, mentor, and develop a team of implementation and customer success managers, evolving your role from hands-on to strategic leadership as the team grows. Provide clear goals, performance metrics, and regular feedback to foster a culture of continuous improvement
Continuous Improvement & Outcomes Tracking
Elicit insights and feedback, conduct regular on-site reviews, measure adoption metrics, and analyze data to drive sustained clinical and operational improvements
-
Communicate lessons learned and user feedback to influence product roadmaps and overall company strategy
Requirements:
Experience building a customer success function (processes and team) from the ground up
5+ years of implementation or clinical workflow transformation in hospitals
Exceptional project management skills with measurable impact on clinical outcomes
Director-level experience leading teams and navigating complex healthcare environments
-
A willingness to hustle as you innovate our implementation process and clinical service offering
Nice-to-Haves:
Experience working at early-stage healthtech startups, with proven ability to drive change both strategically and tactically
Familiarity with EHR integration and HL7/FHIR standards
Exposure to AI/ML products in healthcare
-
Experience with renewals and expansions
We Provide:
Competitive salary with performance-based incentives
Comprehensive Healthcare Benefits - we cover 100% of premiums for employees
Unlimited Paid Time Off - we need you at your best at all times. Our recommended time off of 20 PTO days per year lets you schedule your work around your life.
401K match of up to 4% of employee salary
Laptop and equipment budget to set up your at-home office environment
Lunch, snacks, and drinks are provided in the office to ensure you never go hungry :)
Opportunity for professional growth in a dynamic, fast-paced startup environment
If you're excited to shape the future of AI-powered healthcare and drive real clinical impact, we'd love to hear from you. Join HealthLeap and help us maximize the health of as many people as possible.
This job is no longer accepting applications
See open jobs at HealthLeap.See open jobs similar to "Head of Customer Success" Cedars-Sinai Accelerator.