Patient Access Specialist – Healthcare AI

Location: Remote (U.S.).

About Health Note

Health Note is reimagining the front door of healthcare with AI. Our digital assistants automate patient access work from the first phone call through scheduling, intake, and documentation, so clinical teams can focus on care instead of administration.

We build AI agents that answer calls, book appointments, manage intake, and route patients directly into EHRs. Our customers are health systems that need their access operations to work accurately and at scale.

About the Role

We are hiring a Patient Access Specialist to bring real-world clinic and call center experience into how our AI works. You have spent time in patient access, scheduling, or front-desk operations, ideally across multiple clinic locations. You understand where workflows break, where staff get stuck, and where patients get frustrated.

You will work closely with engineering and product partners to translate real operational reality into workflows our AI can safely and accurately handle. This role sits at the intersection of healthcare operations and systems design.

What You’ll Do

• Translate patient access and front-desk workflows into clear, testable logic for AI scheduling and intake agents.

• Map real call flows, check-in processes, and escalation paths, including edge cases.

• Partner with engineering to validate AI behavior, tone, and failure handling.

• Identify recurring operational pain points and recommend where automation helps and where humans should stay involved.

• Contribute to internal and customer-facing documentation and workflow guidance.

• Gather feedback from real usage and help refine workflows over time.

What You Bring

• 3 to 5 years of experience in healthcare operations, such as patient access, call center work, or leading front-desk teams in a multi-location clinic.

• Strong understanding of scheduling, registration, and intake workflows.

• Familiarity with systems like Epic Cadence, Five9, NICE, Genesys, or similar tools.

• Ability to explain operational processes clearly and practically.

• Curiosity about how technology and automation can improve healthcare operations.

• Comfort working cross-functionally in a fast-moving environment.

Bonus Points

• Experience with process improvement, QA, or staff training in patient access or front-desk settings.

• Exposure to healthtech or AI-enabled workflow tools.

• Interest in growing toward systems, operations design, or product-adjacent work.

Benefits

• Health, dental, and vision insurance with generous company subsidies

• Life and disability insurance

• 401(k) with company match

• Flexible PTO and company-paid holidays

• Paid parental leave

• Fully remote work within the U.S

• Company-provided laptop