About Fabric

Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. The system offers three solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built by a team of physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work 2-10 times faster (dependent on setting), decrease call center volume by 15%, and increase utilization of unfilled visit blocks. Some of Fabric’s customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by Thrive Capital, GV (Google Ventures), Salesforce Ventures,Vast Ventures, BoxGroup, and Atento Capital.

Recent press release on our acquisition of MeMD from Walmart.

As an Account Manager at Fabric Health, you'll be a strategic leader responsible for nurturing and expanding relationships with our existing payer and employer clients. Your primary focus will be on driving revenue growth and ensuring the adoption of best practices by understanding their unique challenges and delivering tailored, strategic solutions. You'll act as a trusted advisor, championing client success through education and proactive support, leading to high satisfaction, renewals, and expansion opportunities. If you're a results-oriented individual with a knack for identifying growth potential and thriving in a dynamic sales environment, we want to hear from you.

What you'll do

• Cultivate strong client relationships within the payer and employer segments, exceeding ambitious growth targets.

• Serve as a strategic, consultative advisor to C-level executives, understanding their business and ensuring client success.

• Oversee delivery teams to guarantee high-quality client deliverables and adherence to contractual obligations

• Proactively manage an upsell/cross-sell pipeline, developing and executing strategic account plans aligned with client objectives.

• Provide consultative guidance and education on our products to help clients overcome their challenges.

• Be the primary point of contact for your client portfolio, fostering long-term strategic partnerships.

• Analyze data to identify trends and optimize client outcomes.

• Collaborate with internal teams to achieve team goals and contribute to overall development.

• Clearly communicate progress on key initiatives through regular updates and Quarterly Business Reviews.

Qualifications

• Bachelor's Degree or equivalent experience.
• 4-5 years of account management, customer success, or consulting experience.
• 1-2 years of recent experience managing accounts specifically within the payer and employer healthcare segments.
• Proven success in building businesses through professional services focused on digital transformation in healthcare (e.g., consulting, relationship management, sales strategy, proposal development).
• Deep understanding of the healthcare landscape, including trends, challenges, and opportunities.
• Demonstrated ability to drive significant cross-sell/upsell growth within payer and employer clients.
• Exceptional ability to build trust and engage in executive-level conversations with a proactive, consultative approach.
• Strong interpersonal, communication, presentation, and collaboration skills.
• Adaptable and thrives in a fast-paced environment with a passion for healthcare impact.
• Demonstrated critical thinking, analytical skills, and the ability to translate data into actionable insights.
• Strong project management skills with attention to detail and self-direction.
• Ability to prioritize, manage complex projects, and take initiative.
• Willingness to travel domestically up to 25%.
• Familiarity with innovative healthcare technologies or EMR platforms is a plus.